Growing businesses face this early on: chaos and disorganization. The company has grown so much people don’t know each other by name, let alone what they are working on. The CEO cannot be part of all meetings, and there is at least one layer of management. It can happen anywhere between the 20 and the 100 employee marks. The faster you grow, the sooner you will hit your cognitive limits.
The company is then entering the phase of delegation. When it happens, it’s most important to stick with a few principles:
- Communicate: It’s hard enough to come up with a good strategy, but when it isn’t well communicated to employees, their time and effort are misdirected and eventually things fall apart. Many executives find themselves facing this scenario. Employees have also shown they are more likely to stick around and produce their best work when they realize how they contribute to the big picture and have clear job expectations.
- Check that you’re on track: It is equally important to keep an eye on the progress of company-wide initiatives on a regular basis. Make sure that you’re going in the right direction and be ready to change course.
- Know your employees: Recognizing and learning what makes your company perform better will keep you from repeating costly errors. Your company has some specifics that makes it unique. An increasing number of businesses understand that and invest in teams of statisticians to analyze workforce data to truly understand their strengths and weaknesses.
Having a good goal strategy helps: expectations are clearly communicated across the board and measurable outcomes are laid out. What you want to avoid though is using goal purely as an evaluation mechanism. You'd be missing out on a great operational tool.